WE’RE RECRUITING!

As one of the UK’s fastest growing MSPs, we’re on the lookout for Cease Engineers to join us.

Location: Cyberjaya, Malaysia

Salary: Competitive base + Shift Allowance plus benefits

Job Type: Permanent, Hybrid working arrangement

Hours: 40hours per week covering UK business hours from Monday - Friday 

About the Role

As a Cease Engineer, you will play a crucial role in facilitating the smooth transition of IT services, systems, and resources when a client is ending an IT service agreement. This position ensures that cease & offboarding processes comply with agreements, security protocols, and industry best practices while minimizing service disruptions.

Responsibilities:

• Act as the primary point of contact during the cease process, collaborating with clients and internal teams.
• Collaborate with stakeholders to assess and document the impact of ceasing specific technologies on operations and services.
• To submit and monitor cease and cancellation requests using Service Now.
• Plan and execute client cancellation procedures, ensuring minimal disruption to services.
• Maintain detailed documentation of the cease process.
• Co-ordinate compliance certification requests and maintain termination records.
• Ensure any remaining contracts, licenses, and service agreements are canceled or transitioned.
• Maintaining databases for documentation and reporting. This role involves handling volumes of structured data efficiently and ensuring all records related to the cancellation process are accurate, accessible, and securely stored. Below is a detailed breakdown: Maintain a centralized Storage of cease & offboard Data.
• Ensure all security measures are followed during the cease process, including disabling accounts and recovering hardware.
• Verify compliance with client agreements, industry regulations, and data protection laws (e.g., GDPR, HIPAA).

What we are looking for:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Working under pressure, especially when a critical issue has occurred.
• Managing your own workload.
• Excellent communication and customer service skills to work effectively with clients.
• Strong organizational skills and attention to detail.
• Problem-solving mindset with the ability to handle high-pressure situations.
• Awareness IT systems such as servers, networks connectivity, cloud platforms (e.g., AWS, Azure, O365), and Software licensing.
• Knowledge of ITIL processes and frameworks.

About Nasstar

At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!

www.nasstar.com

What you can expect from us in return

At Nasstar, we think it’s important to look after our employees. In addition to a market standard pay, supportive teams and real chance to progress your career, we offer a range of benefits which include:

Holiday: 20 days’ annual leave entitlement, plus public holidays

Medical Insurance Enrolment: Will take place after probation is passed

Shift, Travel & Parking Allowance

Overtime: All staff are eligible for overtime (if required)

Training: Comprehensive induction and training plan to ensure you have all of the necessary skills to be successful

Office Location & Environment: Working in a modern new office with good facilities in the immediate location

Reasons to choose a career with Nasstar:

We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Equal Opportunities:

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria.

We strongly encourage you to apply if you’re interested and particularly encourage women and people from all cultural backgrounds to register their interest for these roles, as we value the different perspectives, experience and insights that you can bring to our organisation.

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practising inclusion, and striving for equity, we aim to be a leader in our industry and a model for organisations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.