Service Transition Consultant
WE’RE RECRUITING!
As one of the UK’s fastest-growing MSPs, we’re looking for a Service Transition Consultant to join us!
Location: Cyberjaya, Malaysia
Salary: Competitive Base + Benefits
Job Type: Permanent, Full-time
Hours: 40 hours per week primarily covering UK hours
Are you passionate about smoothly transitioning new customers and services into live operations? Join our team as a Service Transition Consultant, where you'll coordinate activities across projects, technical teams, and service teams to ensure seamless handovers to Service Operations. You'll support the development of Service Transition management practices, strengthen cross-functional relationships, and liaise with customers to communicate and promote the transition process, ensuring their requirements are met. If you excel in dynamic environments and building collaborative relationships, we invite you to apply and make a difference in our organization.
What success looks like
Planning – Work with the Projects Team to plan out all transition activities required to ensure the go-live date is achieved.
Validation and Testing – Ensuring solutions are tested, validated, and signed off before handover to Operational Support.
Operational Readiness – Teams need to be briefed, all required handover documentation provided, all onboarding and Service Assurance tasks in place before go-live.
Communication – This role must ensure all key stakeholders are engaged at the correct time and informed of project status and target go-live dates, obtaining the required approvals at every stage gate.
Responsibilities:
Service Transition
- Oversee the Transition Management life-cycle for new business and service introductions.
- Ensure understanding and agreement on Service Transition plans through Technical Proposal reviews.
- Ensure successful handover of new customers and services to operational teams.
- Support go-live transitions and establish necessary operational processes.
Risk Management
- Identify and document risks from service transition activities.
- Manage active risks and mitigation measures.
- Ensure risks do not impact Go-Live or have adequate mitigation.
Process Management/Continual Improvement
- Implement continuous improvement for Transition Management processes.
- Work with the Service Assurance team to improve Change, Incident, Problem, and Service Transition processes.
- Follow Change and Configuration Management Processes.
Reporting/KPIs/SLAs
- Achieve and exceed SLAs and KPIs for customer requirements.
- Report operational status to senior management through presentations and written content.
What we are looking for:
- 3 years in an ITIL conformant Managed Service Environment
- Proven track record of delivering services into the live environment with risk reduction/mitigation on time
- Experience presenting to and communicating with customers
- Project management capability, including developing effective resource and operational plans
- Passion for delivering service excellence
- Deadline-oriented, setting high standards for self and others
- Ability to inspire, influence, and motivate individuals within different departments and across other functions within Nasstar
About Nasstar
At Nasstar, we specialise in transformative technology. Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools. With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today’s business landscape.
More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with!
www.nasstar.com
What you can expect from us in return
At Nasstar, we think it’s important to look after our employees. In addition to a market standard pay, supportive teams and real chance to progress your career, we offer a range of benefits which include:
Holiday: 20 days’ annual leave entitlement, plus public holidays
Medical Insurance Enrolment: Will take place after probation is passed
Shift, Travel & Parking Allowance
Overtime: All staff are eligible for overtime (if required)
Training: Comprehensive induction and training plan to ensure you have all of the necessary skills to be successful
Office Location & Environment: Working in a modern new office with good facilities in the immediate location
Reasons to choose a career with Nasstar:
We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.
Which career path will you choose?
Equal Opportunities:
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.
By embracing diversity, practising inclusion, and striving for equity, we aim to be a leader in our industry and a model for organisations worldwide.
Diversity is not just a statement; it's our way of life at Nasstar.
A note for agencies:
Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.
- Locations
- Cyberjaya
- Remote status
- Hybrid Remote
- Employment type
- Full-time
Cyberjaya
Service Transition Consultant
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